Refund policy

Last updated: October 1, 2026

14-day returns on unopened products

You can request a return within 14 days of delivery for products that are unopened, unused and with the safety seal intact, in their original packaging.

For health and safety reasons, we cannot accept returns of opened dietary supplements, except in the cases described below.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery at david_diazz1003@hotmail.com with your order number and a photo of the product and packaging. We will send you a replacement or issue a full refund, at your choice, at no extra cost.

How to start a return

Email david_diazz1003@hotmail.com with your order number and the reason for the return. We will reply with the return instructions and address. Items sent back without first requesting a return cannot be accepted.

Unless the return is due to our error (damaged, defective or incorrect item), return shipping costs are paid by the customer.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Cancellations

You can cancel your order free of charge before it ships by emailing us. Once an order has shipped, the return conditions above apply.